Refund policy

## Refund Policy

At THAHEEM FARMS, customer satisfaction and product quality are our highest priorities. Every order is carefully inspected and packed to ensure premium freshness and safe delivery.

### 100% Customer Satisfaction Commitment
We are committed to providing a premium experience from farm to doorstep. If your order does not meet our quality standards, we will work to resolve the issue with a replacement or a 100% refund. Customer satisfaction remains our top priority.

### Eligibility for Refunds or Replacements
Customers may request a refund or replacement if:
- The order arrives damaged during transit
- The wrong product is delivered
- The mangoes arrive spoiled or significantly affected in quality
- The package is missing items from the order

To process a claim, customers must contact us within 96 hours of delivery with:
- Order number
- Clear photos or videos of the product and packaging

### Non-Refundable Situations
Refunds or replacements may not be applicable for:
- Minor natural variations in mango color, shape, ripeness, or sweetness
- Delays caused by courier services or unforeseen weather conditions
- Incorrect delivery information provided by the customer
- Claims submitted after 96 hours of delivery

### Refund Process
Once the issue is reviewed and approved:
- A replacement shipment may be arranged, or
- A full refund will be issued through the original payment method or via bank transfer

Processing times may vary depending on payment providers and banking services.

### Quality Commitment
As a natural agricultural product, mangoes may slightly vary from batch to batch. However, THAHEEM FARMS remains committed to maintaining premium standards in quality, freshness, and packaging for every order.

### Contact Information
For refund-related assistance or customer support, contact us through:

- Email: info@thaheemfarms.com
- Instagram: @thaheem_farms
- WhatsApp: +92 326 536 2900